We have a dedicated support staff for customer support. Also, we have a help desk ticketing system, where customers can login to send a support ticket, 24 Hours X 7 Days.

We have been working to integrate the following on or before Dec 2023:

1. Shopify

2. Xero

3. Square

Yes, we integrate to all major banks. We also have Stripe and PayPal.

1. WINDOWS OR APPLE PC

2. DESKTOP SCANNER

3. CASH DRAWER RECEIPT PRINTER  

4. LABEL PRINTER

5. EFTPOS PINPAD FOR CREDIT CARD

6. CUSTOMER DISPLAY SCREEN

POSCONNEX is tested on Windows PC, Apple, and Unix machines.

We use Stripe to accept any credit card payments.

Yes, it is possible to offer products bundled together to encourage customers to rent and upsell products.

Yes, it is possible to add multiple variants of a product, such as colour and size.

No, you can add as many products as required to your Awayco store.

You can update your inventory, including adding and removing products, using the Admin app. To see how easy it is to manage your inventory with Awayco, read our guide on how to upload new products here.

Late returns will be charged the full daily price for each late day to discourage impacting other customer’s bookings.

Reservations can be cancelled up to 48 hours before without any fee. If cancelled within 48 hours before the booking, customers will be charged 50% of the booking. If cancelled within 24 hours of the reservation, customers will be charged the full amount of the booking.

Customers can manage reservations by logging into their account on the Shopfront and clicking on the reservation details. Stores can manage reservations on a customer's behalf using the Admin app.

Stores can set their rental terms and conditions, including damage policy using the Awayco software. If a customer damages a rental, it is quick and easy to charge for repairs and temporarily remove the damaged product from the inventory.

We use Stripe to accept any credit card payments

The Awayco software includes the customer-facing Shopfront, the Admin app to oversee your store and inventory, and the Shop app to manage reservations.

The percentage of sales is calculated by the volume of transactions per month, with no minimum required number of transactions. The more transactions undertaken the lower the percentage taken by Awayco.

Awayco offers different pricing structures depending on how many transactions per month a store makes. Stores move automatically to higher tiers (and better pricing!) as they increase their transaction volume.

No, Awayco provides a shopfront with a custom domain name free of charge.

Once you have signed up to Awayco you will be sent the link to create your store. Follow our guide on setting up your store here.

Yes, it is possible to customise the design of your Awayco store to seamlessly match your existing website and brand, including the logo, header, fonts, and colour scheme.

Store information including hours, location, contact, and more are available on a store’s Awayco shopfront. These can all easily be edited using the Admin app.

No, you can manage and rent out your inventory using one Shopfront and Admin app for your convenience. The locations of products are displayed on the Shopfront when customers rent them.

Reservations are made through a store’s Shopfront. Customers are able to view the store’s inventory and select items to be added to their reservation. Once the booking is completed, both the customer and the store will be notified via email.